Privacy
Privacy and account data
East Coast Labs collects the information needed to process orders, secure accounts, respond to support requests, and maintain the operational record behind checkout and fulfilment.
Last updated
April 2026. This page reflects the current account, support, order, and fulfilment handling visible across the public storefront.
What this covers
- Customer identity, address, and contact details used for checkout, support, delivery, and account access.
- Order, payment-report, and fulfilment records used to keep customer-visible status aligned with internal handling.
- Operational security signals required to protect forms, sessions, and recovery flows.
- Limited messaging and notification records needed to send transaction updates and respond to support contact.
Operational use
Stored data is used to run the storefront, customer account, payment review, and fulfilment workflow. It is not presented as a marketing dataset first.
Security and retention
Security-related records such as session activity, verification outcomes, and audit entries may be retained where needed to investigate abuse, protect accounts, or explain order-state changes.
Questions or corrections
If you need to clarify stored customer or order information, contact support through the secure contact workflow so the request is attached to the relevant operational record.
Need help with stored data?
Use the secure contact workflow when the question is tied to an account, order, or support record so the request stays attached to the right operational context.