Terms
Ordering terms
Orders remain subject to availability, payment confirmation, account checks, and the operational rules shown during checkout and fulfilment handling.
Storefront status
Last updated April 2026. These terms align with the current ordering, payment confirmation, and fulfilment handling shown across the public storefront.
Customer responsibilities
- Provide accurate billing, shipping, and contact information before submitting the order.
- Follow the stated payment instructions, including the exact payment reference shown on the order success page.
- Use the order, tracking, or support workflow promptly if any order state appears incorrect.
Availability and review
Submitting an order does not bypass stock, payment, or account review. Order progress is advanced only after the relevant checks are satisfied.
Research-use restriction
Catalog items are presented for research-use handling only. Buyers are responsible for ensuring the intended use, storage, handling, and jurisdictional compliance of any item they order.
Support path
If something looks wrong, use the secure support routes so the team can review the issue against the same order record used for payment and fulfilment.
Need the operational paths?
Use shipping or direct support when the question shifts from the general terms into the handling of a real order or delivery case.